Staff and Contacts

The Adult Care Licensure Section has three branches (Eastern, Central, and Western) with seven regions across the state. Raleigh is headquarters for administrative business for the section.

If you have questions of a general nature regarding licensure, licensure rules, or general adult care questions, please call the main office at 919-855-3765 or send your questions via e-mail to: [email protected]

Physical Address: 801 Biggs Drive, Raleigh, North Carolina 27603
Mailing Address: 2708 Mail Service Center, Raleigh, NC 27699-2708
Telephone: 919-855-3765
Fax: 919-733-9379

Section Chief: Megan Lamphere, [email protected]

Assistant Section Chief: Libby Kinsey, [email protected]

Director of Programs: Tameka Riggsbee, [email protected]

Program Manager: Ibtisam Zatari, [email protected]

Training Manager/County Liaison: Tamara Talbot, [email protected]

Regulatory Analyst: Shalisa Jones, [email protected]

Western Regional Branch Manager: Kim Ruppel, [email protected]
Team Supervisor, Team 1: Darlene Penland, [email protected]
Team Supervisor, Team 2: Mary Agena, [email protected]

Central Regional Branch Manager: Bridget Rackley, [email protected]
Team Supervisor, Team 3: Carolyn Harrison, [email protected]
Team Supervisor, Team 4: Kathy Norman, [email protected]

Eastern Regional Branch Manager: Heather Bingham, [email protected]
Team Supervisor, Team 5: Suzy Morgan, [email protected]
Team Supervisor, Team 6: Linda Kirby, [email protected]
Team Supervisor, Team 7: Penny Ratzlaff, [email protected]

Public Records and Information Requests:

Public record requests, please send your questions or requests via e-mail to: [email protected]

Requests for survey reports

Media inquiries, contact DHHS Office of Communications at 919-855-4840 or [email protected]

Questions regarding the licensure processes and rules: [email protected]

Administrator certification and approval: [email protected]

Star rating information: [email protected]

Training: [email protected]
Medication Aide Testing Unit: [email protected]

Enterprise Questions: [email protected]
General questions: [email protected]