The Adult Care Licensure Section has three branches (Eastern, Central, and Western) with seven regions across the state. Raleigh is headquarters for administrative business for the section.
If you have questions of a general nature regarding licensure, licensure rules, or general adult care questions, please call the main office at 919-855-3765 or send your questions via e-mail to: DHSR.AdultCare.Questions@dhhs.nc.gov
Physical Address: 801 Biggs Drive, Raleigh, North Carolina 27603
Mailing Address: 2708 Mail Service Center, Raleigh, NC 27699-2708
Telephone: 919-855-3765
Fax: 919-733-9379
Section Chief: Megan Lamphere, Megan.Lamphere@dhhs.nc.gov
Assistant Section Chief: Libby Kinsey, Libby.Kinsey@dhhs.nc.gov
Director of Programs: Tichina Hamer, Tichina.Hamer@dhhs.nc.gov
Program Manager: Ibtisam Zatari, Ibtisam.Zatari@dhhs.nc.gov
County Liaison: Tameka Riggsbee, Tameka.Riggsbee@dhhs.nc.gov
Regulatory Analyst: Vacant
Western Regional Branch Manager: Kim Ruppel, Kim.Ruppel@dhhs.nc.gov
Team Supervisor, Team 1: Darlene Penland, Darlene.Penland@dhhs.nc.gov
Team Supervisor, Team 2: Heather Bingham, Heather.Bingham@dhhs.nc.gov
Central Regional Branch Manager: Bridget Rackley, Bridget.Rackley@dhhs.nc.gov
Team Supervisor, Team 3: Carolyn Harrison, Carolyn.Harrison@dhhs.nc.gov
Team Supervisor, Team 4: Vacant
Eastern Regional Branch Manager: Vacant
Team Supervisor, Team 5: Suzy Morgan, Suzy.Morgan@dhhs.nc.gov
Team Supervisor, Team 6: Linda Kirby, Linda.Kirby@dhhs.nc.gov
Team Supervisor, Team 7: Tiffany Sewell, Tiffany.Sewell@dhhs.nc.gov
Public Records and Information Requests:
Public record requests, please send your questions or requests via e-mail to: DHSR.AdultCare.Licensure.PublicRequests@dhhs.nc.gov
Media inquiries, contact DHHS Office of Communications at 919-855-4840 or News@dhhs.nc.gov
Questions regarding the licensure processes and rules: DHSR.AdultCare.Questions@dhhs.nc.gov
Administrator certification and approval: DHSR.AdultCare.Questions@dhhs.nc.gov
Star rating information: DHSR.AdultCare.Star@dhhs.nc.gov
Training: DHSR.AdultCare.Training@dhhs.nc.gov
Medication Aide Testing Unit: AdultCare.ctu@dhhs.nc.gov
Enterprise Questions: DHSR.AdultCare.Support@dhhs.nc.gov
General questions: DHSR.AdultCare.Questions@dhhs.nc.gov