Staff and Contacts

The Adult Care Licensure Section has three branches (Eastern, Central, and Western) with seven regions across the state. Raleigh is headquarters for administrative business for the section.

If you have questions of a general nature regarding licensure, licensure rules, or general adult care questions, please call the main office at 919-855-3765 or send your questions via e-mail to:

Physical Address: 801 Biggs Drive, Raleigh, North Carolina 27603
Mailing Address: 2708 Mail Service Center, Raleigh, NC 27699-2708
Telephone: 919-855-3765
Fax: 919-733-9379

Section Chief: Megan Lamphere,

Assistant Section Chief: Libby Kinsey,

Director of Programs: Tameka Riggsbee,

Program Manager: Ibtisam Zatari,

County Liaison: Tameka Riggsbee,

Regulatory Analyst: Shalisa Jones,

Western Regional Branch Manager: Kim Ruppel,
Team Supervisor, Team 1: Darlene Penland,
Team Supervisor, Team 2: Mary Agena,

Central Regional Branch Manager: Bridget Rackley,
Team Supervisor, Team 3: Carolyn Harrison,
Team Supervisor, Team 4: Kathy Norman,

Eastern Regional Branch Manager: Heather Bingham,
Team Supervisor, Team 5: Suzy Morgan,
Team Supervisor, Team 6: Linda Kirby,
Team Supervisor, Team 7: Karen Polce,

Public Records and Information Requests:

Public record requests, please send your questions or requests via e-mail to:

Requests for survey reports

Media inquiries, contact DHHS Office of Communications at 919-855-4840 or

Questions regarding the licensure processes and rules:

Administrator certification and approval:

Star rating information:

Medication Aide Testing Unit:

Enterprise Questions:
General questions: