- Mission
- Sections
- Acute and Home Care Licensure Section
- Adult Care Licensure Section
- Complaint Intake and Health Care Personnel Investigations Section
- Construction Section
- Health Care Personnel Education and Credentialing Section
- Healthcare Planning and Certificate of Need Section
- Mental Health Licensure and Certification Section
- N.C. Medical Care Commission
- Nursing Home Licensure and Certification Section
- Office of Emergency Medical Services
- Radiation Protection Section
| Mark Payne, Director, 919-855-3750, [email protected] | |
| Emery Milliken, Deputy Director, 919-855-3750, [email protected] |
Mission
The mission of the N.C. Department of Health and Human Services is, in collaboration with our partners, to protect the health and safety of all North Carolinians and provide essential human services.
The mission of the Division of Health Service Regulation is to provide for the health, safety and well-being of individuals through effective regulatory and remedial activities including appropriate consultation and training opportunities and by improving access to health care delivery systems through the rational allocation of needed facilities and services.
We will focus on: customer; employees and work teams; managed care and traditional providers; and outcomes and continued improvement. We will carry out our activities by being: responsive; respectful of others; collaborative; and communicative and committed to serving the people of our state.
Sections
Acute and Home Care Licensure and Certification Section
Section Chief: Azzie Conley, [email protected]
Telephone: 919-855-4620
Mailing Address: 2711 Mail Service Center, Raleigh, NC 27699-2711
The Acute and Home Care Licensure and Certification Section provides regulatory oversight and remedial activities to assure state licensed and federally certified providers maintain compliance with state and federal laws governing the quality of health care rendered to recipients of care.
Program areas include: clinical laboratories, acute care hospitals and licensing of nursing facility beds in these hospitals; rural primary care hospitals; psychiatric hospitals; ambulatory surgery centers; cardiac rehabilitation programs; abortion clinics; home care and home health agencies; hospice agencies; nursing pools; end stage renal disease facilities; rural health clinics; outpatient rehabilitation providers; comprehensive outpatient rehabilitation facilities; portable x-ray suppliers.
Adult Care Licensure Section
Section Chief: Megan Lamphere, [email protected]
Telephone: 919-855-3765
Mailing Address: 2708 Mail Service Center, Raleigh, NC 27699-2708
The Adult Care Licensure Section licenses and regulates adult care homes and provides supervision, and consultation. The section also provides training and technical assistance to county departments of social services staff who regularly monitor the compliance status of the facilities in terms of rules and quality services. Training and other support services are provided to facility staff to enhance their ability to meet the needs of residents.
Complaint Intake and Health Care Personnel Investigations Section
Division Contact: Rita Horton, [email protected]
Complaint Intake
Telephone: 1-800-624-3004 [Toll free - N.C. residents only] or 919-855-4500 [local & outside North Carolina]
Mailing Address: 2711 Mail Service Center Raleigh, NC 27699-2711
Complaint Intake receives complaints for provider types regulated by DHSR. These provider types include: nursing homes; adult care homes; hospitals; home care, home health, or hospice agencies; dialysis centers; suppliers of portable x-ray services; providers of outpatient physical therapy or speech pathology services; rural health clinics; comprehensive outpatient rehabilitation facilities; ambulatory surgery facilities; abortion clinics; cardiac rehabilitation programs; nursing pool agencies; clinical laboratories; and mental health group homes and other 24-hour facilities, outpatient, and day treatment facilities.
Health Care Personnel Investigations
Telephone: 919-855-3968
Mailing Address: 2709 Mail Service Center, Raleigh, NC, 27699-2709
Health Care Personnel Investigations reviews and investigates allegations of abuse, neglect, fraud, diversion of drugs, and misappropriation of property against unlicensed health care workers and lists any substantiated finding(s) on the Nurse Aide I Registry and Health Care Personnel Registry for use by health care providers in their hiring process.
Construction Section
Acting Section Chief: Jeff Harms, [email protected]
Telephone: 919-855-3893
Mailing Address: 2705 Mail Service Center Raleigh, NC 27699-2705
The Construction Section performs plan reviews and inspections of healthcare and jail construction projects. The section also conducts: state mandated inspections of existing 24-hour mental health and adult care facilities; life safety inspections of Medicare/Medicaid certified facilities; and operational inspections of city, county and regional jails. Technical and administrative assistance is provided to the North Carolina Medical Care Commission for the Health Care Facility Finance Program. Training and technical assistance is provided to facility staff, and state, county and local governmental entities.
Health Care Personnel Education and Credentialing Section
Section Chief: Jana Busick, [email protected]
Telephone: 919-855-3757
Mailing Address: 2709 Mail Service Center, Raleigh, NC, 27699-2709
The Health Care Personnel Education and Credentialing Section reviews and determines federal and state compliance of all nurse aide education programs offered in the state. The section also administers the standardized Nurse Aide I and Medication Aide Competency Evaluation programs, the approval of Nurse Aide I and geriatric aide education programs, the administration of the Nurse Aide I, Medication Aide, Geriatric Aide and Health Care Personnel Registries and the investigation of allegations of abuse, neglect, fraud, diversion of drugs, and misappropriation of property against unlicensed health care workers and the listing of substantiated findings on the Nurse Aide I Registry and Health Care Personnel Registry for use by health care providers in their hiring process.
Healthcare Planning and Certificate of Need Section
Section Chief: Micheala Mitchell, [email protected]
Telephone: 919-855-3873
Mailing Address: 2704 Mail Service Center Raleigh, NC 27699-2704
The Healthcare Planning and Certificate of Need Section supports the North Carolina State Health Coordinating Council in the development of the annual State Medical Facilities Plan and Semiannual Dialysis Reports and makes certain that health care facilities and medical equipment are developed only when needed.
Mental Health Licensure and Certification Section
Section Chief: Robin Sulfridge, [email protected]
Telephone: 919-855-3795
Mailing Address: 2718 Mail Service Center, Raleigh, NC 27699-2718
The Mental Health Licensure and Certification Section inspects and licenses facilities for individuals with intellectual and developmental disabilities, individuals with mental illness and individuals with substance abuse issues. This includes certification services for intermediate care facilities for individuals with intellectual disabilities (ICF/IID).
N.C. Medical Care Commission
Assistant Secretary: Geary Knapp, [email protected]
Telephone: 919-855-3750
Mailing Address: 2701 Mail Service Center, Raleigh, NC 27699-2701
The North Carolina Medical Care Commission was established in 1945. In 1946, the commission was designated as the agency empowered to administer the Hill-Burton program within the state. Pursuant to the Executive Organization Act of 1973, the 17-member Commission was incorporated into the Department of Health and Human Services.
The commission has the duty and power to promulgate, adopt, amend and rescind rules in accordance with the laws of the state regarding the regulation and licensing or certification, as applicable, of hospitals, hospices, free standing outpatient surgical facilities, nursing homes, adult care homes, home care agencies, nursing pools, facilities providing mammography/pap smear services, free standing abortion clinics, ambulances and emergency medical services personnel.
In 1975, the North Carolina General Assembly enacted the Health Care Facilities Finance Act, which enables the commission to issue tax-exempt revenue bonds to finance construction and equipment projects for non-profit and public hospitals, nursing homes, continuing care facilities for the elderly and facilities related to the foregoing.
Nursing Home Licensure and Certification Section
Section Chief: Becky Wertz, [email protected]
Telephone: 919-855-4520
Mailing Address: 2711 Mail Service Center, Raleigh, NC 27699-2711
The Nursing Home Licensure and Certification Section regulates nursing homes by conducting routine surveys and complaint investigations. It provides licensing services such as changes in beds and ownership. It provides regulatory education to promote compliance with Federal regulations for Medicare/Medicaid certification.
Office of Emergency Medical Services
Section Chief: Tom Mitchell, [email protected]
Telephone: 919-855-3935
Mailing Address: 2707 Mail Service Center, Raleigh, NC 27699-2707
The Office of Emergency Medical Services (OEMS) ensures that all citizens have access to quality emergency medical care by providing technical assistance, services and regulatory oversight to all local EMS systems in North Carolina.
Radiation Protection Section
Section Chief: Louis Brayboy [email protected]
Telephone: 919-814-2304
Mailing Address: 1645 Mail Service Center, Raleigh, NC 27699-1645
Radiation Protection Section (RPS) administers several programs in order to provide protection from the harmful effects of radiation for occupational workers, the public and the environment. The regulatory programs include x-ray, mammography, radioactive materials, and tanning. The non-regulatory programs include radon, fixed nuclear facility emergency response, and environmental monitoring efforts. Under the auspices of the Radiation Protection Commission, RPS strives to maintain a healthy balance between regulatory responsibility, environmental stewardship and customer service. The RPS staff members are continually striving to streamline processes and offer the regulated community every opportunity for compliance with the regulations in the North Carolina Radiation Protection Act 10A NCAC 15.
| Section | Division Contact | Phone | |
|---|---|---|---|
| APA Coordinator | Mark Payne | [email protected] | 919-855-3750 |
| Business Office Manager | Geary Knapp | [email protected] | 919-855-3769 |
| Purchasing and Contracts Manager | Donna Jones | [email protected] | 919-855-3758 |
| Personnel Manager | Nikki Kessinger | [email protected] | 919-855-3860 |
| Purchasing Agent | [email protected] | 919-855-3890 |
The following receive Division of Health Service Regulation staff support: the Emergency Medical Services Advisory Council, and the N.C. State Health Coordinating Council. Also, the staff provides administrative and program support to the N.C. Medical Care Commission in adopting rules for health care facilities and in administering the Health Care Facilities Finance Act which provides tax exempt bonds for the construction of certain hospitals and other health care facilities in the state.