Additional Star Rating Information
- Rating certificates will be issued based on results of initial, annual, and follow-up inspections completed by DHSR and monitoring inspections completed by the County Department of Social Services.
- A facility with a "0" or "1" star rating with no Type A or B violations after their annual inspection can request a follow-up survey from DHSR that would occur at least 60 days after their annual survey. If a facility meets this criteria and wishes to schedule a follow-up survey, they must contact their regional Adult Care Licensure Section team supervisor. A follow-up inspection shall be completed depending on the availability of DHSR staff.
- Points deducted for Type A violations resulting in a penalty will affect the facility’s star rating score for 24 months from the date the violation was identified. Points deducted for unabated Type B violations resulting in a penalty will affect the facility’s rating score for 12 months from the date the violation was identified.
- Change of Ownership:
The Star Rating earned by a facility remains even through a change of ownership until the facility's next annual inspection has occurred.
- Facilities may contest the rated certificate within 60 days from the date the rating and certificate are mailed by requesting a contested case hearing with the Office of Administrative Hearings, 1711 New Hope Church Road, Raleigh, NC 919-431-3000. The rated certificate and any subsequent certificates will remain in effect during any contested case hearing process.
