DHHS Deputy Secretary for Technology and Operations
Sam Gibbs, Deputy Secretary for Technology and Operations
919.855.3002
Charles Carter, Planning and Operations
919-855-3063
Applications Management Section
Steve Tedder, Deputy CIO
919.855.3035
The Applications Management Section within DHHS IT is responsible for providing and maintaining comprehensive automation and software solutions to enhance service delivery and improve productivity to meet the business requirements of the Department. This section coordinates all levels of automation and software operations and maintenance for the Department; controls changes to production software; monitors all active production systems; and provides ongoing systems support for all major automated systems for DHHS.
o Sheri Botts, IT Director
919.813.5600
Financial Applications
Sreenadha Vaka
919.813.5630
Legacy Applications
Carla Thorpe
919.813.5610
Medical & Human Applications
Rajesh Pandey
919.855.3115
Technical Support and Services
Craig Zimmer
919.855.3014
o Shawn Holland, IT Director
919.855.3083
Health Applications
Debbie Liverman
919.855.3037
Health & Human Common Applications
Joey Prince
919.855.3099
Health & Human Web Applications
Vacant
919.813.3104
Human & Data Services Applications
Sanjay Bhojani
919.813.5650
Human & Social Web Applications
Robert Evans
919.855.3096
o Rajeev Kotrannavar, IT Director, NCTracks
919.855.3004
This area within the Applications Management Section within the DHHS Information Technology Division is responsible for providing critical oversight functions for both the multi-payer NCTracks and NCAnalytics application systems. This section coordinates all levels of system enhancements for Operations and Maintenance, including but not limited to: technical management, functional build areas oversight, defect management, testing activities, project design documents, and business processes. NCTracks is the multi-payer claims processing system currently utilized by four Divisions within DHHS: Division of Medical Assistance, Office of Rural Health, Division of Public Health, and the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services. Claims are adjudicated real time can be entered directly into the NCTracks provider portal or as an X12 transaction submission.
The multi-payer NCTracks claims reimbursement system enables better management and oversight of State and federal funds, provides timely and accurate provider payments, and allows quality health care services for qualified beneficiaries within NC.
Technical Application Services & Support
Prakash Talrega, IT Manager
Business Processes Services & Support
Sharman Leinwand, IT Manager
Mark Swan
919.855.3011
The DHHS IT Financial Management Section is responsible for the budget and all financial functions; ensuring that adequate funding is available to meet the division’s requirements for the provision of IT services to DHHS divisions, offices, and facilities. This section also provides budget and financial management consultation and support to the DHHS CIO, Division Directors, executive management, and budget offices in other DHHS divisions/offices. The financial management section is also responsible for collaborating with the DHHS Division of Budget and Analysis, the DHHS Office of the Controller, the DHHS Office of Procurement and Contract Services, DHHS Human Resources, and the Department of Information Technology (DIT) regarding budget, procurement, human resources, and other financial activities and analysis.
North Carolina Health Information Technology (HIT)
Rajeev Kotrannavar
919.855.3004
Improved health information systems are essential to the goal of transforming healthcare and improving health outcomes. NC is consistently viewed as a state leader both in terms of existing healthcare partnerships and innovative models of care. NC continues to demonstrate successful strategies that achieve the triple aim of better health, better care and lower costs.
Bill Morton
919.855.3344
Provides consultation, analysis and support for DHHS computing infrastructure. Serves as the DHHS interface to DIT on DHHS-wide computing infrastructure issues. Responsible for coordinating and facilitating multi-divisional or departmental IT infrastructure initiatives. Includes DHHS Customer Support and Printing Operations.
IT Customer Support
Maurice Jordan
919.855.3387
Managed Desktop Services
Mark Quinn
919.855.3310
Network and Server Support
Richard Meduri
919.855.3378
Printing Operations
Kay Ennis
919.855.3302
Kwame Stringfield
919.855.3026
The IT Service Management Office (SMO) provides consulting, governance, administration and vendor management for IT contracts across DHHS. The mission of the SMO is to ensure IT vendors are delivering services within scope and at acceptable performance levels. This begins with assessing terms and conditions to verify they are agile and penetrating; with the intent of fostering effective negotiations, and efficient execution, throughout the system development and service operations lifecycle of IT contracts.
Contract Management Unit/Section
Craig White
919.855.3132
Vendor Management Section
Sherri L. Brooks
919.855.3051
Angela Taylor
919.813.5000
Pyreddy Reddy
919.855.3090
The Privacy and Security Office provides information security leadership for the Department of Health and Human Services by safeguarding information from unauthorized use, disclosure, modification, damage or loss.
Reese Edgington
919.855.3003
The DHHS PMO provides leadership for the department’s information technology project portfolio ensuring alignment with business and IT strategies. The PMO’s priorities are to:
The DHHS PMO uses the DHHS project management methodology and a governance structure to ensure successful delivery of IT solutions. These solutions meet business needs and are in line with state and federal requirements, financial capabilities, and technical resource capabilities. From Business Concept to Project Closeout, the PMO manages, facilitates, oversees, advocates for, and reports on projects. The office provides support to the IT Governance Body (ITGB) for the review and approval of proposed DHHS IT initiatives. The DHHS PMO also manages and supports development of the department’s IT strategic plan, IT exception process, and IT-related expansion requests.
Contact DHHS IT