Overview
Welcome! This web page will introduce you to the NC DHHS Automated Background Check Management System (ABCMS) which has been developed for use by DHSR licensed providers who are required to conduct criminal background checks. Currently, the ABCMS is being offered to DHSR licensed nursing home, home health, mental health, and adult care providers. Providers or applicants, depending upon your local rule, are required to pay the cost of the criminal background check currently charged by the NC SBI. There is no additional cost to use the ABCMS.
The ABCMS will streamline applicant onboarding, background check processing, and the tracking and notification process. Please review the information below before activating your ABCMS account.
Beginning March 1, 2021, NC DHHS will no longer accept Scantron sheets. This applies to DHSR licensed providers only.
Getting Started
To activate your ABCMS account, email the following information to [email protected].
- Facility name
- Facility ID issued by the NC Division of Health Service Regulation
- Facility license number issued by the NC Division of Health Service Regulation
- Facility contact information
- Non-criminal justice access agreement number issued by the NC SBI.
If you do not have one, then go to the following website to learn more.
https://docs.ncsbi.gov/Agency-Access-Agreement
The facility name, the facility ID, and the facility license number can be found on the facility license certificate or the facility license renewal application.
If you have multiple facilities, then provide the above information for each location.
If you have questions regarding fingerprints, then contact the NC SBI at 919-582-8639 or [email protected].
Training Tutorials and User Guides
- Lesson 1 - Account Setup and User Management (MP4)
- Lesson 2 - Reporting and Notifications (MP4)
- Lesson 3 - New Applicant Workflow (MP4)
- Lesson 4 - Managing Applications (MP4)
- Lesson 5 - Managing Employees (MP4)
User Guides
- Frequently Asked Questions (PDF, 216 KB)
- Understanding the At a Glance Table (PDF, 598 KB)
- Background Check System Introduction and Login Information (PDF, 895 KB)
- Working with and Managing Applications (PDF, 1.24 MB)
- Recording a Hiring Decision and Managing Employee Records (PDF, 917 KB)
- Managing User Accounts (PDF, 641 KB)
- Understanding Person Search and the Person Summary Page (PDF, 772 KB)
- Using Provider Reports (PDF, 437 KB)
- Using Reference Information (PDF, 345 KB)
- Families First Prevention Services Act (FFPSA) (PDF, 180 KB)
Useful Links
Contact Information
NC DHHS – Criminal Background Check Unit
Phone: 919-814-6420
Email: [email protected]
ABCMS – Help Desk
Email: [email protected]
Hours of Operation: Monday-Friday (8am-6pm)
NC SBI – Access Agreement
NC SBI Website
Phone: 919-582-8639
Email: [email protected]