Frequently Asked Questions

Logistics FAQs

Logistics with the Office of EMS has the primary responsibility for tracking and conducting all vehicle inspections as well as data entry of associated information into Continuum. Additionally, the Logistics assists within other program areas to include: Systems, Compliance, Education, EMS for Children, and Hospital Preparedness as required.

1. How do I add a "new" ambulance to the agency Continuum profile?

  1. Go to your agency profile in Continuum and scroll down to Vehicles.
  2. On the upper right hand corner, click on Create.
  3. Enter all information requested.
    1. Height and length is the interior dimensions of the patient compartment.
    2. Manufacturer is chassis make: Ford, Chevy, International…..
    3. Box year and box manufacturer: AEV, Wheeled Coach, Horton, Osage….
    4. Use type: ground, non-transport, air, type I, II, III
    5. Vehicle status should be Inspection Pending. Notify your regional specialist and advise you have added a new unit when ready for inspection.
  4. Click Save and the vehicle will now show in your profile.

2. What if I have a "New" ambulance that can't get inspected by OEMS right away?

A temporary ambulance permit is needed on new or used units that are being added to your fleet and ready for OEMS inspection. Temporary permits can be granted by your regional specialist (logistics) providing that the OEMS permitting inspection will be delayed.

Temporary permits are good for 10 days from the date of issue.

In the event of having a loaner ambulance, contact your regional specialist for details.

**Temporary permits will be granted at the discretion of the regional specialist. Please allow several days for processing the request.**

3. How can I get a temporary ambulance permit?

  1. Temporary Permit Request Form can be obtained from your regional logistics specialist or OEMS office.
  2. Complete the request form with all information filled out and signed by the agency representative.
  3. Enter the unit into your agency Continuum profile with the status showing "Inspection Pending".
  4. Return request to your regional logistics specialist for approval (email preferred or fax to regional office).

**Temporary permits will be granted at the discretion of the regional specialist. Please allow several days for processing the request.**

4. How do I edit or change the status of agency units in Continuum?

  1. Log into your agency page in Continuum.
  2. Under "Vehicles," click on the VIN number of the vehicle you wish to change.
  3. In the upper right hand corner, click on the wrench
  4. Select edit to change a unit number or make corrections or Change Status to update the status of the unit as In Service, Not in Service, or Retired. Select the appropriate option and save.

** Vehicles that are out for routine maintenance can remain in service however, vehicles that will be out of service for an extended time need to show as Not in Service.**

5. When/How do I "retire" a vehicle?

When a vehicle is no longer in use, whether it has been sold, remounted, salvaged or changing roles (supply unit, training, administrative vehicle), the unit can be retired. Once a vehicle is "retired", it is removed from your agency profile.

  1. Log into your agency profile in Continuum and go to vehicles.
  2. Scroll to vehicle and click on the VIN, click on the wrench in the upper right hand corner and select "Change Status".
  3. Select "Retired" and list reason in the box below.

**Once a vehicle is retired and removed from your profile, it can only be placed back in service by your regional specialist.**

6. Where can I find the NCOEMS inspection forms?

Inspection forms can be found on the Forms and Applications web page on our website.

7. Where can I find the completed inspection forms for my units?

Completed inspection forms can be found in your agency profile in Continuum.

  1. Scroll down to Vehicles.
  2. Choose the vehicle you wish to see and click the VIN.
  3. Under Current Permit, click the wrench and select Inspections. This will show you past permitting and compliance inspections.
  4. Select the inspection you wish to print and click on the wrench. Here you can print out a copy of the inspection. It will show any comments by the inspector, missing/corrected items, score and level of the unit. (The printed copy will contain agency and unit information on the top and permit information on the right side of the form. The check boxes will not show any marks unless there was a deficiency noted.)

8. Does a quick response vehicle (QRV) require an OEMS inspection?

A QRV is only inspected at the Advanced Life Support level by OEMS. First responder and EMT level QRVs are regulated by the system, agency and medical director as to what equipment they are allowed to carry and use.

9. Inspections for non-transport/Mobile Integrated Health Care (MIHC) units (community paramedic) will be required in the future and will have NCOEMS inspection form.

Units used for dual purposes such as QRV/MIHC will be inspected according to the non-transport vehicle inspection. Highlighted items on the non-transport vehicle inspection form will not be required for units identified as MIHC only. Contact your regional logistics dpecialist if you have any questions.

10. How do I add/delete personnel from agency roster?

To add/delete personnel from your roster.

  1. Log into Continuum and go to your agency page.
  2. Under Contacts, upper right, click on roster.
  3. To delete personnel, find the person, click on the wrench and select "Remove from Agency"
  4. To add, select add in the upper (R) corner. A search box will come up and you can search by P# or name. Select, complete required fields and save. Click back to roster to confirm person was added.
NC Office of Emergency Medical Services